Onboarding Questionnaire 2020

This Onboarding Questionnaire is an important part of the website process as it provides us with valuable information so we can provide you with the best experience and website product. Here are some important instructions for filling out the questionnaire:

• Please complete this questionnaire to the best of your ability. The more information you provide here the better.
• Almost all of the fields are required. If they are not relevant to you business simply write “NA”. If the information can be found on your existing website simply write “existing website”.
• If you have pre-written content please paste it into the relevant sections or in the final section of the form.

You will almost always know your business products and services better than us so please provide as much information as you can. You can use the following questions as a guide.

For each product/service please answer the following questions:

• What is the product/service?
• What is the product/service’s main feature/point of difference?
• What makes your business good at delivering the product?

The following will be listed on your website.

This section is for information and details about any ecommerce products that you will be selling on your website. If this doesn’t apply to you, you can skip this section.

For each ecommerce product please include the following information:

• Product Title
• Price
• Product Description
• Product Specs

Images are a great way to get your message across to the people visiting your website. Please browse through our recommended image library and select any images that you would like to include in your website. Simply click on the image, under the image there is a “Stock photo ID” number which you can include in the space below. Click here to access the Shutterstock image library.

There is an Ongoing Website Service fee with all our websites that covers ongoing support, security and hosting.

It is important that you please read and understand these terms and condition. There is important information that relates to your website project and its process.

Packaged Website Terms & Conditions

Pre-Web Design Phase

1. All prices are valid for 30 days from the date in which the quote was given.

2. All deposits and fees paid are non-refundable after the design brief is returned to Magicdust or after 14 days has elapsed since the date of deposit paid. Refunds will be less an $100AUD+GST admin fee.

3. If you have purchased a logo design with us, this will need to be signed off before we commence your website design.

4. We will only begin your website design process when we have received your onboarding document and all your content and photos. The delivery timeframe of 14 days to deliver your initial web design concepts only begins after we have received all your required information.

5. If Magicdust does not receive your onboarding document within a 3 month period from the date of order and deposit paid, your account will be suspended. Reopening your account will incur a $150AUD + GST fee. If your account remains suspended for 6 months your account will be closed completely and all money paid and work ordered will be forfeited.

Web Design Phase

1. You will receive two initial website design concepts by email based on the Onboarding Questionnaire that you submit.

2. We use in-house website templates as a base in our web design process which we then customise to create a unique branded website design for each of our clients.

Design and Content Revisions Phase

1. You must submit your revisions in accordance with our revision guidelines

2. You will have 3 revision rounds in the web design phase. Each revision round includes both content and design revisions together. If you exceed the 3 revision rounds we reserve the right to charge $100 for each additional revision round.

3. Each revision round needs to be submitted in a single email.

4. During the web design phase of your project, if you do not sign off your design within a 3 month period, Magicdust reserves the right to suspend your account. Reopening your account incurs a $150AUD + GST admin fee. If your account remains suspended for 3 months your account will be closed completely and all money paid and work ordered will be forfeited.

5. Once the website design has been signed off all fees are payable in due course, no cancellations will be accepted and all services ordered must be paid for in full.

6. The usability, functionality and/or limitations of the website content management system is no reason for not paying the balance of your website. If you require a particular functionality Magicdust provides demos of the CMS programs that you can trial prior to purchase.

If you are not happy with the website design

1. If you would like to request a full refund, including your deposit paid, please submit your reasons in writing. We will address these in accordance with our Guarantee

Website Content

1. We will coordinate, upload and assist you in the editing and writing of the content for your website pages during the web design phase. This will be limited to the number of pages and word count of your website package. For example, if your package includes 5 pages and a total of 2000 words, this limit is for all content in total, whether we write it, you supply it or a combination of the two.

2. Please be aware that the website content process is collaborative. You will almost always know more about your business than us so you will need to provide us with as much information about your business in the Onboarding Questionnaire as you can.

3. During the revision phase we ask you to provide very specific guidance on what you would like changed. We will require clear direction before making content edits and revisions.

4. There also may be situations in the writing process if the content isn’t sounding quite right to you that you make some edits and refinements.

5. You will have 3 revision rounds in the web design phase. Each revision round includes both content and design revisions together.

Functionality

1. Included in your website package is the ability for you to select a number of Wordpress plugins (depending on your package) from our authorised plugin list. We also have a selection of Premium Plugins that you can add to you website package at an additional charge. Due to security and maintenance requirements we only service and allow pre authorised Wordpress plugins to be used on our servers.

2. It is important that you understand the parameters of any functionality component or plugin that you are opting to have on your website. Each functionality component or plugin has its limits, elements that we do, and elements that you will be responsible for.