Frequently Asked Questions

Websites 

Whats skills do I need to use magicdust CMS? 

Basic computer skills similar to those needed to send an email and browse the Internet.

What do I need to have ready for my website? 

a. Any logos and images associated with your corporate ID or colors you prefer. This information will be needed when you complete the design brief.

b. You can start to plan your copy explaining your products and services. Do this in a word document while we are designing your website. Any extra images can be gathered as well. Then when we send your username and password you can login and get to work. We deliver your site with latin in each page, so you can copy and paste the content you have written straight into your pages.

I have an existing site, how do I upgrade to magicdust CMS? 

We work through the initial design process as with all new clients. Incorporating your existing corporate ID as per your instructions. You will easily be able to copy and paste information from your existing site to your new site using the simple content management system. 

I am on a Apple Mac, can I use magicdust CMS? 

Yes! magicdust websites can be edited on Safari, Firefox and Internet Explorer.

Support

Online support centre 
support.magicdust.com.au

Submit a ticket at the support centre for prompt service. This will allow us  to log your request and address it asap.

Email and phone support is available: 

9am - 5pm AEST Mon - Fri 

The help desk is closed on weekends and public holidays.

Christmas Holiday Support

We will be running on a skeleton staff from 22 Dec until 5 Jan. Please ensure all major updates to your website are complete before 19 Dec. We will be closed on all weekends and public holidays.